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Maintenance and support

Updates, backups, monitoring and small changes on a monthly plan.

Software that nobody looks after slowly breaks: plugins go out of date, certificates expire, a dependency changes. A maintenance plan keeps your site or app updated, backed up and watched, with a set number of hours each month for improvements.

What's included

  • Security and dependency updates
  • Daily backups with tested restores
  • Uptime and error monitoring
  • Bug fixes with agreed response times
  • Monthly hours for small improvements
  • A short monthly report

How a project runs

Four stages, clear checkpoints, no surprises on the invoice.

  1. Discovery

    A call to understand the business, the users and what success looks like. You get a written scope, a timeline and a fixed quote or an hourly estimate.

  2. Plan and design

    Architecture, data model and screens agreed before any heavy coding starts, so changes are cheap while they still can be.

  3. Build

    Short cycles with a live preview link you can click through every week. You see progress, not status reports.

  4. Launch and support

    Deployment, monitoring and a handover with documentation. Then a support window, or ongoing maintenance if you need it.